SHIPPING POLICY
Upon placing a successful order, the product(s) will be dispatched within 1-3 working day. The details of your order will also be emailed to your registered email address.
RETURNS & REFUND POLICY
Returns are chargeable. As lovely as our products maybe, we understand that sometimes the products do not meet your expectations. In that case, we do provide returns as a service for a fee (return shipping).
Missing or damaged product claims require an unboxing video. Any missing or damaged product claims have to be supported with an unboxing video of the order. The customer must make a clear 360' video of opening the packing of box and unboxing all articles from it at the time when they first open the box.
Items bought on sale are not eligible for returns for items bought on sale, we do not accept returns or exchanges
Three-day return window. Products can be requested for a return within 3 days of receiving the article.
We, under no circumstances, entertain or accept any cancellation once the order has been dispatched from our Fulfillment Centre.
Non-liability for shipping Lord's Creation uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery along with the tracking number. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time, sensitive orders, please feel free to reach our customer service team.
Orders cannot be cancelled/altered after 8 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non-acceptance. For COD orders, Lord's Creation reserves the right to deny future orders. In case of prepaid orders, Lord's Creation is not liable to refund the amount of the order if the order is refused or returned at doorstep. Any re-delivery requests will be chargeable additionally and will include two shipping and re-packing costs.
Returned orders to be packed and received in original condition. We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
We aim to process all returns within 10 working days. If you have any questions about your return, feel free to reach out to the Lord's Creation care team at info@lordscreation.in or on Whatsapp at+91 8882742763
Return requests to be approved by Lord's Creation before initiating the process and there are no refunds or exchanges for products purchased during sales or on discounted items